Clearance and Sales Policy
Clearance items are FINAL sales. They are not returnable or refundable. The products are on sale due to various reasons, such as surplus of stock of that particular item, discontinuance of the item, design change, etc. Sale items are eligible for a store credit only, or exchange within 14 days less shipping and processing fees per our Return & Exchange Policies. Return shipping expenses will be covered by customer. No exceptions will be made.
Retail Sales Return Policy
You may return Retail priced items in original, unused/unworn condition that was sold and fulfilled by Fenwick Equestrian® within 14 days (NO EXCEPTIONS) of order ship date for a full refund minus shipping and processing fees or within 60 days for store credit less shipping and processing fees. Items must be returned in their original packaging with hang tags, along with a copy of your sales receipt which was emailed to you at time of purchase.
Contact Us with any questions. Your invoice number must be included in your email. If your item is eligible for return, you'll receive instructions for your return by email. Any package arrived at our facility without a invoice number will be discarded and will not be refunded. Return package should be mailed out by the date indicated and shipped to the address provided in your instruction email. Any returned item that is not in its original, unused/unworn condition will not be refunded and will be sent back to you at your own option and expense. A 15% processing/handling charge for any missing parts/packaging will be deducted. Please ship the product freight prepaid and insured (Fenwick Equestrian® assumes no responsibility for lost package or missing item(s) from the customer to our facility and shipping charges are not refundable).
We'll provide pre-paid shipping label ONLY if the return is a result of our fulfilment error: you received an incorrect item/quantity or you received damaged/defective item(s) upon receipt. You must notify us within 7 days of package arrival in order to receive pre-paid shipping label. We will ship out the replacement package via the same shipping method as the original order.
We will process your refund within 2-4 weeks of receiving the return. Any returned item without its original packaging material will only be issued a refund of the product minus a 15% processing/handling charge. Any item returned with missing parts or not in its original, unused/unworn condition will not be refunded and the item will be discarded or sent back at your own choice and expense. Please inspect your return carefully before sending it.
You may exchange Retail priced items in original, unused/unworn condition sold and fulfilled by Fenwick Equestrian® within 14 days (NO EXCEPTIONS) of order ship date. Items must be returned in their original packaging with hang tags, along with a copy of your sales receipt which was emailed to your upon purchase. Customer will be responsible for shipping costs. If product was eligible for Free Shipping as an individual item or as part of a multiple product order, it will not be shipped "Free" a second time. Any item returned with missing parts or not in its original, unused/unworn condition will not be exchanged and the item will be discarded or sent back at your own choice and expense. Please inspect your exchange carefully before sending it.